All orders received before 12pm noon est. are sent out same day, any orders received after that time are sent out the next day.
Your purchase will be professionally packed and fully insured for a safe delivery. Generally, if your 'ship to' address is east of the Mississippi River you can expect to receive an item within roughly 1 to 3 business days from the order date. If you are to the west of the Mississippi River you can expect to receive your order within 3 to 5 business days from the order date. Orders are shipped USPS, unless instructed otherwise.
Orders over $150 require signature upon delivery.
Wholesale Orders placed before 10am are shipped same day Not Included*
We believe that our customer should have the right to return a purchase that does not meet their expectations as long as it is unused and not damaged. If a customer wishes to return a purchase, he or she has 30 days to do so provided the following criteria are met:
The item has not been used or damaged.
All products must be returned in like-new condition, including original packaging, all documentation and accessories. Charges will be applied for all missing accessories or parts.
Item is insured for full value, except for a 15% restocking fee and the original shipping costs, if shipping was free for your order, normal shipping costs for your order will be retroactively applied and discounted from the refund.
We are unable to accept returns from outside the United States and Canada, or merchandise that has been made to special order.
If your package appears damaged or defected, Please take a picture prior to opening it, call us immediately at 1-929-219-0416, so we may effectively handle your issues. Be sure to take pictures and/or video to expedite the process and email us at info@WholesaleSmokeShop.com or submit a contact us form page.
***Discarded items will not be refunded nor replaced***
We are not responsible for lost or stolen items
Any issues with a products functionality must be mentioned within 48 hours of delivery.
Please view our Contact Us page to get in touch with us with any inquiries you may have.